| Q: |
What kind of turnaround time do you have for custom work?
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| A: |
Custom work is very hard to estimate as far as time is considered. Everything I do is done by hand, and I work, for the most part, alone. Every job is different. I can give you a rough estimate, but I cannot and will not guarantee that your vehicle will be done on or before any specific date, there are too many variables involved.
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| Q: |
What kind of warranty do you have? |
| A: |
My work is warranted for the life of the vehicle or part. If it ever fails, it will be repaired at no cost. Paint work is covered by the PPG Paint Performance Guarantee. The Guarantee covers the areas of your vehicle which are finished beginning the day the vehicle is delivered back to you. This warranty does not include abuse, misuse or normal road wear (I can't make a part last longer than it can, in other words). Shipping is not covered in any direction. You must pay for shipping to me and from me for the repairs to be completed. Only ship the part AFTER contacting me and sending photos of the problem area.
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| Q: |
What type of equipment do you use? |
| A: |
For welding I have a 220 volt 200 amp Mig Welder. This welder has built everything from custom choppers to computer cases, 300MPH dragster frames to some metal art. I have a small English Wheel, a Sheet Metal Brake and other metal-working tools. I have a drill press, bench grinder, bench and remote polishing wheels and more. I have hydraulic presses for bearings, etc... and a hydraulic pipe and tubing bender for frames and other tube work as well as a drill-press operated tubing notcher. I also have 2 motorcycle lifts, several car and motorcycle jacks as well as many hand, electric and air powered tools, etc. I also have a complete wood shop including band saws, table routers, jointer/planer, lathes and more. For paint, I have several Gravity Feed HVLP spray guns. They each have a purpose. One is for flake, one is for pearl and metallic paint, one is for solid colors and one is for clear, etc..... I also have several touch-up guns as well as 3 or 4 Binks #7 and #18 siphon feed guns which are used for primer and special situations. For airbrushing, I have several Iwata Eclipse Airbrushes, several more Badger 150 Airbrushes, a Badger Crescendo, a Paasche VL, a Badger 200 single action for backgrounds, an Iwata HP-BC and a Badger 100LG gravity feed for extreme detail work.
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| Q: |
What happens if I refuse to pay, for any reason? |
| A: |
Failure to pay will result in one of the following: I will stop work on your vehicle until you can pay what is owed, I will begin mechanic's lien proceedings and your vehicle will be sold at auction, or if work has not been started or no payment is due unless I go forward, I will ask that you remove your vehicle immediately or pay me for storage charges. I have rarely had to do anything regarding this, but it has happened. My shop is not a place to store your car while you decide whether or not you want to finish it.
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| Q: |
How do you ship parts? |
| A: |
Parts are carefully packaged then shipped through USPS Priority Mail, UPS or by freight truck (if they are heavier than 75lbs) and insured for full value. The customer is responsible for paying the full charges including insurance, which is required or I will not ship. Any claims for damage must be made immediately through the shipping company (all packing materials must be saved for inspection, there are no exceptions). I am not responsible for parts damaged in shipping.
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| Q: |
What if a part is damaged in shipping? |
| A: |
Save all packing materials. You must contact both me and the shipping company immediately. I need to alert the shipping company as soon as possible. The exception may be the freight trucking company, where you may need to refuse the shipment if anything is visibly damaged. If this is not done, they will not honor the claim and I will not be responsible for any losses you may incur. Once the claim is settled, you can ship the part back to me for repair. Shipping charges are not covered in any direction, believe it or not (even though they damaged the part, you still have to pay for all of the shipping, and I certainly am not responsible for it). The same procedure applies to new, custom or used parts as far as shipping damage.
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| Q: |
What kind of warranty do you have on any used parts? |
| A: |
No warranty is given or implied for any used part purchased from this website for any reason. The parts are as advertised and I will sell nothing intentionally that does not live up to it's billing. There are possible oversights though. If I sell you a working part and it does not work upon arrival, contact me and we'll work something out with a refund or exchange, if an exchange is available. If the part is not what you thought it was or you didn't know it wouldn't fit your vehicle, I am not responsible. You should know what vehicle you own and whether or not parts you are buying will fit on it. No refunds are given until the part is returned and proven to be defective, not damaged after it was shipped or during shipping. If you return a part to me that was damaged in shipping to you without making a claim through the shipping company, you are out of luck. Shipping charges are not covered on any return or replacement part, for any reason, ever. There are no exceptions.
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| Q: |
Where can I get answers that are not covered on this page? |
| A: |
You can Contact Me through e-mail.
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